Our People Deliver
As an industry leader, Emery specializes in bringing value and efficiencies to the supply chain. Whether it’s a just in time order or a creative promotion, our team understands the operational needs of independent retailers. Our people deliver the logistics, technology, merchandising and customer service our customers need to succeed in a highly competitive market. We are committed to providing hands-on, personalized service to help Drive your Success.
We measure ourselves on the results we create for our customers.
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“Emery’s approach is one centered around our definition of success. Their customized, customer-focused approach makes them easy to do business with and puts the focus on our bottom line. Emery is a true business partner.” — Lenny Lawson, VP of Operations at EBS Building Supply
The History of Emery
The story of emery|waterhouse began in 1842, when the tools of the trade included handwritten ledgers, invoices, and bills of lading. Since its inception, emery|waterhouse has embraced time-and-money-saving inventions to better serve customers, starting with emerging technologies like typewriters and adding machines. Today, we utilize automated accounting systems and computerized inventory control systems, order fulfillment, sales, and dispatching.
Emery|waterhouse started as a single hardware store. It was one of many that lined Portland, Maine’s Middle Street, known at the time as “Hardware Row.” For much of its history, emery|waterhouse served both retail and commercial customers. As the company grew, it carried many different products to serve the local community, including paint, roofing materials, automotive supplies and even toys — everything a general store in New England would stock in an age of independently owned and operated stores.
Emery|waterhouse flourished during the building boom and expanding U.S. economy that followed World War II. Soon after, however, it had to battle to survive during a time of intense competition in the hardware industry. During this period, the number of hardware distributors in the country declined from more than 600 to about a dozen significant companies. In recent decades, emery|waterhouse has met competition from emerging hardware chains and big-box retailers.
Today, in the face of ever-increasing competition, emery|waterhouse maintains a leading position as an independent hardlines and building materials distributor.
While our feet are firmly planted in the past, we have a solid vision for the future.
The Time is Now Independents thrive in a buy-local world. Shoppers have more choices than ever to purchase their building materials and hardware. Despite these retail advantages from Amazon, Home Depot, and Lowe’s, there is something missing from today’s retail experience. click to read more
Emery announces New Hires The distributor announced it hired David Palo as director of sales for the Southern Region, Dan Pendergast was hired as the director of merchandising, and Jim Cook was named corporate field training specialist. click to read more
Ace Acquires Emery-Waterhouse Ace Hardware last week acquired a wholesale distributor to hardware stores and lumber mills that was founded in Portland in 1842 and has been owned by the same family for the past 80-plus years.click to read more